Got DirecTV? Got Signal? Seriously though... If you're planning on calling DirecTV. it's best to know before hand what the problem most likely is. I've updated the guide... howto-sfss-rough2.pdf For best results.. try to call between 6am & 9pm Pacific Standard Time. If you're on the phone longer than 10 minutes talking to a tech and they are still scratching their head... Ask to be transferred to tier 2 tech support. Things are not well in the customer service dept.... Honest Direct