Hello, I have VPS account with webthosting.com. I buy it before 3months ago. now I already have paid them for next 3months (50$ x 3 = 150$). now they have STOP VPS service in here. before they put my VPS offline I backup my all of data to webthosting temp backup server. they told we can discuss about this after you complete backup to our temp dedicated server. as they told me I complete transfer my backup to new server. after they told me we do not provider VPS service anymore you have to buy VPS from other service provider. after that I try to put my VPS in webthosting. they told me we can give you dedicated server for 80$ + cPanel (it will be cost more than 100$). so that price not statis for me I request refund for the VPS. then I buy good dedicated server from other service provider it cost all for 80$ (more than cheap webthosting servers). after the buy new dedicated server I try to login to my backup server for transfer all account to new server. password is invalid when I trying to login it. then I sent support ticket for request valid password. ------------------------------------------------------------------------- ME: Today I try to login my backup server. now backup server password not working. REPLY: As you have asked for a refund we have put that server to a different ------------------------------------------------------------------------- ME: so what happen to my backup DATA? you have changed password when I request my refund for place new order in other place. REPLY: We can try to recover your data at an admin fee of $60/hour. ------------------------------------------------------------------------- ME: if you assigned that server to a different person. why dont you tell me it before. is that my problem? REPLY: You asked for a refund. So in order to process your refund your server was taken down. I am sorry if you do not agree with the $60/hour fee you will be unable to get your files which are stored on our backup server. I said we reserve the right. As an exception we decided to refund you $100, so took down your server and provided to to another person. ------------------------------------------------------------------------- ME: if dont you provide refunds. what you did for my backup data? REPLY: The data was backed up from the previous server. ------------------------------------------------------------------------- This is problem is not only for me. other all of VPS clients have same problem as me. I'm still waitng for get my backups. now I cannot login to webthosting client system my passowrd is invalid. I try to reset it but does not work. Is there any IDEA about the my problem?