they need to make it clear how that stupid bar calculates the rank how does it explain this i was on copper 99%, then through out the day it started ticking down as usual to 97% - then nothing changed and it just jumped up to 99% again, then someone signed up for a month and nothing happens at all to the rank. either i got 2% for someone signing up for a month and it did not show the sign up for a few hours ......... so you better try and get 3 people sign up every day for a month to get off of copper, or the system is just messed up. They need to explain exactly the calculation they use or else it just looks like they make it up as they go along. No one has worked out how that bar calculates as yet........ which makes you wonder? Why hide how it works? One day it jumped from like 30% copper to 50% bronze then straight back down again the next day to copper. I could see no reason for this change either. Come on hotfile show us exactly how this bar calculates the rank!!!!!!!!!!!!!!!!!!!! no other host has such a mysterious system.
I have very bad experience with HF, and know at least 2 others people like me (from WJ). The difference is I do warn others people and aggressively do about this (notify PayPal and Credit Card companies BankOfAmerica and Chase, and CitiBank). My case: I purchased 1 year premium account HF, one week after, I downloaded lots of stuff (~ 100GB) on just one day on a VPS (I have 2 IPs: one from my home USA and one VPS in Germany). I never download at the same time from 2 IPs. Then I received an email said that my account was suspended. I have 1.2 TB in that account. I tried to contact them at least 5+ times but no responds at all. After that, I learn that many users like me, cannot contact customer service support if they got problems. namdatviet