Hello: We are having trouble getting a 'licensed' Registrar to respond to reports of abuse. This does not relate to our Registrar ...but the Registrar of a domain/website which has hijacked one of our domains. So its not a company vs client service issue. On July 2, 2006 we notified the Registrar Gandi.net and Gandi Sarl of the illegal activities of a domain and website for which Gandi.net and Gandi Sarl are the REGISTRARS. We notified Gandi.net and Gandi Sarl that a criminal spammer had stolen and hijacked the identity of one of the domains/websites owned by us. That he was forging or "Spoofing" our domain name in his spam headers. That this criminal forger and spammer had probably sent out thousands (probably millions) of unsolicited emails with the forged headers of our domain name in an attempt to bypass various spam filters. We ALSO provided Gandi.net and Gandi Sarl full and complete information regarding the illegal hijacking and forging of one of our domain names, and spamming by the domain 'paymentwound(dot)info' In addition, we provided Gandi.net information pointing to the fact that it appeared as if the domain may paossibly be registered with FALSE ownership and contact information! This information included the original 'email header' and 'email body' data, clearly showing the forged header, and the recipient website 'paymentwound(dot)info' Gandi.net replied to us, and said that although they had received the information that we had provided, that they would not act on it unless we completed their 'online contact form.'! (This despite the fact that we had originally filed the information through their 'online contact form') The email was signed by "Ryan." On July 4, 2006 we once again provided all the information to Gandi.net and Gandi Sarl, and requested they take immediate steps to end the criminal forging of our domain header. The galling, and most distasteful part of all this to us, is that this website appears to be selling drugs and pharmaceutical products of extremely questionable origin. Our website is legitimate business, providing wholesale supplies of fanny pack holsters, waist pack holsters, fanny pistol packs, and concealed weapon fanny packs www . holsterheaven . com Frankly, we are disgusted with the manner that this Registrar has handled this matter as it reflects on our business name. We reminded Gandi.net and Gandi Sarl that it is illegal and fraudulent under both Federal Law as well as ICANN regulations to provide false, incorrect, or misleading ownership and contact information when registering a domain, or contracting for hosting services! Believe it or not! ....and quite honestly, we were in disbelief .......but once again, Gandi.net replied to us, by repeating the same disingenuous nonsense about they how they would not act on the information unless we completed their 'online contact form.'! The big problem was that their "so-called" 'online report form' did not work! And they knew it!! After filling-in the information, their "Validate" button on their complaint form was broken and did NOT work ...It simply generated an error message: "" Warning: mysql_pconnect(): Unknown MySQL Server Host 'sgbd.gandi.net' (1) in /usr/local/www/rip/ripsubmit on line 104 Could not connect "" We were then forced to email Gandi.net directly, and for the 'third time," we once again provided all the information to Gandi.net and Gandi Sarl, and requested they take immediate steps to end the criminal forging of our domain header. As of this post July 13, 2006, with Gandi.net and Gandi Sarl's assistance and protection the offending domain and website is still in business! We now wish to file a complaint with ICANN ....and would appreciate anyone pointing us in the right direction. Thanks, virtualvoice
Hello, Gandi has recently updated its website, allowing our customers to register and manage their domains with greater flexibility and freedom than was possible in the previous version. A key element of Gandi's Core Values is 'transparency', which is why we have chosen to post an entry on this forum concerning Virtualvoice's experience. Upon reception of a letter of complaint by "Mr. Black" (Virtualvoice), Gandi replied that our RIP form must be completed, as per our normal procedure involving cases where fraudulent whois information is suspected. We were then informed that the form was not fully operational, after which we immediately verified and corrected the situation. Indeed, it appears that during the upgrade of our website, certain links in the old form were outdated, which is why Mr. Black encountered difficulty. Of the five domains given to Gandi as part of Mr. Black's complaint, only one was actually registered with us, and using the information provided in Mr. Black's letters, Gandi promptly filled in the RIP form on Mr. Black's behalf. In accordance with ICANN regulations, we must now wait 15 days for a reply from the party whose Whois information was in question. If we do not hear from them, we will place the domain on hold as per our normal procedure. Gandi would like to thank Mr. Black for bringing this to our attention, and we are glad to have been of service in this affair, though we apologize for the initial error that led to Mr. Black's frustration. If you have any questions about Gandi, or our services, please contact our Customer Care staff via our online form. Sincerely, Gandi