(I hope this is in the right section) I have noticed one of my sites is down even though I payed for a further year of hosting. They kept sending me messages about how they couldn't process payment on my card, so I filled the details in myself. The payment was debited from my account several days ago, so why have the taken the site off now? I have sent them an urgent email to rectify the problem. Does anyone know if the are open today?
Unfortunately, they don't have live chat system. Also, their phone support is not available today. I have set up an urget email ticket system, but so far haven't heard from them yet. I think they are supposed to be one of the bigger players in the market, aren't they?
Surely, if they knew they were going to be off today, couldnt they take the sites down on a day when they were going to be open so people could resolve the problem quickly. And the thing is, I shouldn't even be having this problem. I have already renewed my account with them for another year and the payment had been debited from bank account a few days ago.