is it the hosting or my script?

Discussion in 'Web Hosting' started by abboodeh, Jun 17, 2009.

  1. #1
    Hello

    i've an arcade site, it's around 4.5 GB in size, yesterday the hosting company (i'm using shared hosting) suspended my account due to high usage of CPU - sometimes 99% :eek: and i used 213% of my quota!

    at first i thought it's because of me, i was adding new games to my site and my knowledge is very common of these things.

    anyway, in the end they agreed to un-suspended my account and asked me to delete all the over quota files.

    here's what i found out today:
    -i logged in using my FTP and calculated all the files i have it's around 4 and not 12.5GB (as shown in my Cpanel)

    -i went inside my site admin area and deleted many files but yet in the Cpanel the the desk used still exactly the same.
    [​IMG]


    -i receive an average of 70 visitors/day, the server stats keeps changing why? it shows high cpu usage and the site is empty (no visitors nothing)

    [​IMG]


    -in Cpanel stats i see the fallowing error:

    -webemail is not working either it shows this message:
    and finally my site don't show up, if you click on my sign. you'll see a blank page....



    so what's the problem? script? or server or what exactly?

    Thanks in advance.
     
    abboodeh, Jun 17, 2009 IP
  2. RHS-Chris

    RHS-Chris Well-Known Member

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    #2
    cPanel is known to go wacky sometimes. The server admin should rebuild the quota's for the system:

    /scripts/fixquotas

    Seems the server admin needs to take a look at some of those other errors as well.
     
    RHS-Chris, Jun 17, 2009 IP
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  3. vasyl

    vasyl Peon

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    #3
    about quota - ftp shows /home/ilovepla/public_ftp but cPanel counts all the /home/ilovepla/

    You can ask admin to check what process(es) are using CPU so much - it can be a kind of cron job or something alike can be optimized

    About the webmail - go to mthe file manager and changу permissions for /home/ilovepla/.sqmaildata/ to 777
     
    vasyl, Jun 17, 2009 IP
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  4. abboodeh

    abboodeh Well-Known Member

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    #4
    Thanks guys, it was a quota problem+ something i did in the admin inside my script, everything is back to normal.

    everyone one of you is given a rip+ for trying to help me :)
     
    abboodeh, Jun 17, 2009 IP