Is it possible that "Live Help" could hurt sales

Discussion in 'General Marketing' started by rhamm1320, Oct 16, 2008.

0
  1. #1
    I run a website that sells computer software. For years now I have been running a Live Help system. Just lately I have been doing remote contract work, so I could not turn on the Live Help. The interesting thing is sales actually have increased.

    My analogy I am thinking is Live Help may be similar to when you go into a brick and morter store and a salesman is following you around. For me when this happens, I leave.

    Is it possible this same scenario applies to the web too?
     
    rhamm1320, Oct 16, 2008 IP
  2. MTbiker

    MTbiker Well-Known Member

    Messages:
    2,536
    Likes Received:
    123
    Best Answers:
    0
    Trophy Points:
    170
    #2
    If your live help has big pop-up boxes, that's a good analogy. Testing pays off, even if it's accidental :)
     
    MTbiker, Oct 16, 2008 IP
  3. rhamm1320

    rhamm1320 Peon

    Messages:
    78
    Likes Received:
    3
    Best Answers:
    0
    Trophy Points:
    0
    #3
    This definately qualifies as accidental :D - Jury is still out, but its sure looking like the theory may hold water. (My graphic is only 234x25, so its not very big at all)
     
    rhamm1320, Oct 16, 2008 IP