Is Host Gator another flip-flop host?

I didn't know they were bought! Good to know, because the service will be poor now.

 

It is normal that a ticket replied by someone in 24 hours. You should give them a change.

 

This is completely unprofessional IMO.
If I am putting up or maintaining a site for a client and something is wrong with the hosting I can't tell them "ahhh.. I put in a support ticket hopefully we will hear something in 24hours.. ahhh.. duh.."

On a professional level that is just unacceptable. That is the reason I stopped using hostgator.

 

Now I can't trust this hostgator guys anymore, once I thought they are wonder hosts but they eventually dropped my expectations after the EIG acquisition. So I have moved from them to a local country web host of mine, at least I never have to wait for 30 to 40 minutes to connect to a Livechat person now..
There are lot of web hosting providers around there, I recommend of choosing local hosing guys with good uptime.. If you are Indian then I can say that your best choice will be Hostocol for sure..

 

I submitted a support request yesterday, got a completely incorrect response in just over 27 hours