Hello, I am having some trouble creating invoices. Last month, many of the customers' invoices had a quantity of 1.06 for their billing cycle item; this month, many customers have a quantity of 2.06. Here is an example of a typical customer: Service Period paid through: Wednesday, Aug 31, 2005 And their billing cycle items show 1 item with 1 month of credit. So why are they being charged for 2.06 months on last nights invoice? Last month it was 1.06. I can't find where this number is coming from. I just need the quantity to be 1. Hopefully I'm just missing some configuration change.. Any help would be great. -Peter
Check your invoicing preferences. It sounds like maybe you have it setup to automatically prorate customers and have it set to prorate everyone to the 1st of the month.
I do have it set to prorate; I thought I wanted that. What would I change those two settings to if I want a prorate to be a fraction of the invoice, instead of acting as a multiplier? In my case, prorate means "not all" of the total charge, but a fraction based on how many days remain in the billing period.
You would want it to create an invoice for the one day separately? (Basically be 0.06 as the quantity), then create another full invoice the next day?
ah. I figured that if I made a new customer, on say the 15th, it would auto caclulate what the price would be for the 15th - 31st, and make the invoice that amount. I think my situation it'd be easier to just manually calculate the first invoice upon signup, and have optigold only do recurring of whole-months. Or am i just using the auto-prorate feature incorrectly?
Yeah, that would work... the auto-prorate should just be used if you want it to do that (auto-prorate when necessary). Turning it off will not affect your ability to manually prorate.