Invoice for usage prompt?

Discussion in 'Optigold ISP' started by steve35, Aug 2, 2005.

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  1. #1
    Shawn, how are you? I just imported July usage and for some reason OG is not promptimg me to "Invoice for excessive disk usage" How can I force this prompt? Or just run invoices for the accounts due? Thanks
     
    steve35, Aug 2, 2005 IP
  2. digitalpoint

    digitalpoint Overlord of no one Staff

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    #2
    Do you have the setting to prompt you to invoice for usage (sorry had to ask that first)?
     
    digitalpoint, Aug 2, 2005 IP
  3. steve35

    steve35 Peon

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    #3
    Yes, it has always been set. What happened was, I was prompted, then imported July usage and realized there was an error in the data. So I deleted July usage and reimported a corrected text file. Now I do not get a prompt to "Invoice for excessive disk usage" I know I have accounts that are over and need to be invoiced/billed. Can I force the "Invoice for excessive disk usage" prompt somehow? Thanks Shawn
     
    steve35, Aug 3, 2005 IP
  4. digitalpoint

    digitalpoint Overlord of no one Staff

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    #4
    Are you positive they are over their allotment? Like if you click on the usage record to pull up the detail record, it shows as being over and not billed already?
     
    digitalpoint, Aug 4, 2005 IP
  5. steve35

    steve35 Peon

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    #5
    That is correct, they are over and have not beeen billed? Ideas?
     
    steve35, Aug 8, 2005 IP
  6. digitalpoint

    digitalpoint Overlord of no one Staff

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    #6
    Not really sure to be honest, besides the settings mentioned above, nothing else should affect it (assuming your employee account has permissions to invoice for usage and get the prompt).
     
    digitalpoint, Aug 8, 2005 IP