Infolinks Payment Issue [Help]

Discussion in 'Payment Processing' started by Umer_A, Jun 10, 2012.

  1. #1
    Hi, I am a new member and I wanted help regarding my Infolinks payment.

    I started using infolinks back in February and by March I had around $900 approved by Infolinks and the payment was due on the May 15, the payment was issued on May 15 [ I opted for Wire Transfer, as I live in Pakistan and there is no PayPal here] after 4/5 days I called my bank to see if the payment has been received but the response was in negative. I decided to wait another couple of days but nothing happened. I wrote in to Infolinks support and asked them to check the issue, I got the response and they said that they'll let me know in a few day, later I got an email saying that the payment was sent but we're checking with the accounts department to see the issue. After that I got no response for some days and then on June Ist I got this automated email:

    "A recent payment failed for the following reason: Beneficiary account held in different currency." and the payment has bounced.

    I don't understand it because I opted to receive the money via Bank Wire in Pakistan Rupees [PKR] and by account here in Pakistan is in Pakistan Rupees too.

    Now the payment cycle is again approaching in a couple of days and they'll resubmit it, but obviously the same problem will persist because as per information all the details were correct and my Bank should have received the payment in the first attempt.

    So if anyone from Pakistan or anyone in general who has some information of Wire Transfer can guide me a bit on this issue it would be highly appreciated. Or better if there is some Infolinks employee who can guide me because the response from the support is very delayed we have gone no where in 25 days.

    PS: I have no issues with infolinks as the support has listened to my problem but the only reason I'm putting it here is because I need to sort it out in two/three day don't want to miss out on the payment again.
     
    Umer_A, Jun 10, 2012 IP
  2. Infolinks Support Team

    Infolinks Support Team Active Member

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    #2
    Hi Umer. This is Pamela from Infolinks. I'd be happy to help you figure this out if you could private message me your Publisher ID (PID). Thanks!
     
    Infolinks Support Team, Jun 11, 2012 IP
  3. Umer_A

    Umer_A Peon

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    #3
    Thanks for the reply, I have sent the Pub ID.
     
    Umer_A, Jun 11, 2012 IP