All engineering products are oriented towards the customer. It is either market driven or it drives the market. "Customer Satisfaction" was the buzzword of the 80's. "Customer Delight" is today's buzzword and "Customer Ecstasy" is the buzzword of the new millennium. Thus companies with winning vision shall orient all their development & quality assurance efforts towards the new buzzword "Customer Ecstasy" Best of Luck !!!!!!! Yogindernath
Sounds like people are getting more bored by the day. If your understanding is correct, people were OK with merely being satisfied in the 80s, then they had to be delighted, and in the "new millennium" they need to be ecstatic. What's next? Delirium?