I'm having some serious problems. I started out working for this ISP about 3 weeks ago as a System Admin. Everything was cool, no problems. Today, my boss hands me a Macintosh computer telling me that they need the account information off it and then to Ebay the computer. So, no problem right? Wrong. They have no passwords for the Optigold software, so I don't know what to do. To make matters even worse, they had some kid in here a couple of months ago and he deleted some files. I have no idea what files he deleted, but I do know that I found a file on the desktop called hacking software with a whole bunch of files in it. If any one can help, I would really appreciate it. Thanks!
There is no backdoor into Optigold ISP if that's what you are looking for. If no one knows any of your passwords, you can ship your data files to us and we can reverse engineer them for you to extract passwords (there is a $100 fee to do it).
All we really need is the data off the computers, is there anyway else we can get the information besides shipping the files to you?
You could copy the files to another machine, but that will not help you being able to get into them. There is no backdoor into Optigold ISP.
Okay. The problem I'm also having is that the computer keeps saying that my key is outdated, and it needs to be updated. So, when I send email key, they email me back saying my email is not on their list. Who should I talk to at DP to reverse the files? 100 bucks? Well worth it in my eyes.