Im a Vendor. And just rejected a refund.

Discussion in 'ClickBank' started by chum112, Dec 17, 2009.

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  1. #1
    I sell software and am a vendor. And just had the power to reject a refund. Has Clickbank changed? I was a bit shocked by it. but its a good move. :)
     
    chum112, Dec 17, 2009 IP
  2. Clintin

    Clintin Well-Known Member

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    #2
    No, its not a good mood... This is how your rating over the net goes down. Now did the person past their 60days or not?
     
    Clintin, Dec 17, 2009 IP
  3. chum112

    chum112 Guest

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    #3
    User said they had installation problems. I gave them advice on what they would need to install it. Problem solved.

    Anyhow thats not the point. When has vendor had such power?
     
    chum112, Dec 17, 2009 IP
  4. rickybuitrago

    rickybuitrago Peon

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    #4
    You didn't reject a refund. Clickbank calls it "saving a sale" and since they introduced the new ticket system, you have 24 hours to try to change your clients mind.
     
    rickybuitrago, Dec 17, 2009 IP
  5. rickmci

    rickmci Active Member

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    #5
    Many people buy from ClickBank knowing they can get a no hassle refund if they end up with crap..... Hope this does not backfire.... on us.....
     
    rickmci, Dec 17, 2009 IP
  6. onlinemoniez

    onlinemoniez Peon

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    #6
    Everyone is saying that they know people who know of clickbank, or that they know of people who won't buy from clickbank,but personally there is not one person in my life who knows what the hell clickbank is, so I'm not necessarily concerned about reputation points here.
     
    onlinemoniez, Dec 17, 2009 IP
  7. DrEMiami

    DrEMiami Peon

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    #7
    simple solution.... dont promote crap products
     
    DrEMiami, Dec 17, 2009 IP
  8. tonysanders

    tonysanders Member

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    #8
    how does the ticket get handed to the vendor?
     
    tonysanders, Dec 18, 2009 IP
  9. onlinemoniez

    onlinemoniez Peon

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    #9
    When a refund or technical support is requested, both you and the buyer receive an e-mail from CB. There is then a link to the ticket support system which has several options. You can open a ticket, close a ticket, or change the ticket from, say, a refund request to technical support request and vice versa.
     
    onlinemoniez, Dec 18, 2009 IP
  10. floodrod

    floodrod Well-Known Member

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    #10
    As a Vendor, you can only close a refund ticket if the situation has bee resolved and the client is now happy and satisfied.

    This doesn't mean you can just deny and close refund requests if you decide the refund reason isn't justified. A refund is better than a chargeback.
     
    floodrod, Dec 18, 2009 IP
  11. terryd

    terryd Well-Known Member

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    #11
    You can't reject a refund.

    They will get their refund whether it means going through clickbank or going through their bank....either way they will get it and clickbank will give it rather than going the chargeback route
     
    terryd, Dec 18, 2009 IP