I tried transferring a domain to NameCheap... I have other domains hosted there. They bungled the transfer. I got an email that said it was cancelled. So I wrote them and asked them why they would cancel a transfer without contacting me. They did not have an explanation. They said they would try again but never did. They said they would issue a refund but never did. They offer no Telephone support, hide behind initials, and apparently have no managers. You have a problem, and you are screwed. I got nothing... So I filed a notice with Paypal to dispute the charges. Then I got locked out of my account. NameCheap is accusing me of Fraud. Hello. I didn't get the transfer, and they have not issued a refund. But they did take my money... how exactly is that fraud? It's now been 11 days, still no refund and still locked out. However now they are threatening to charge me a reinstatement fee. They sent me this in an email: Please view item 11 under our Registration agreement, an agreement in which you have agreed to as well as agreed to have read in its entirely. " Item 11: PAYMENT. In the event of a charge back by a credit card company (or similar action by another payment provider allowed by us) in connection with your payment of fees for any Service(s), you agree that we may suspend access to any and all accounts you have with us and/or your Primary Service Provider and that all rights to and interest in and use of any domain name registration(s) services, website hosting, and/or email services, including all data hosted on our systems shall be assumed by us in satisfaction of any indebtedness by you to us. We will reinstate your rights to and control over these Services solely at our discretion, and subject to our receipt of the unpaid fee(s) and our reinstatement fee, currently set at $200 (US Dollars). Charges for the Service(s) which use our credit card payment processor will be identified on your credit card statement as "NAMECHEAP.COM". So let me get this straight. Take my money Fail to provide the transfer Lock me out of my account Accuse me of Fraud Then Threaten to charge me a $200 fee because you are too incompetent to do a simple transfer? I'm done with them. As soon as I can I'll be moving all of my domains away from NameCheap. I am the customer, this is my business. I will not be harassed and bullied by a company who doesn't even have a telephone number and hides behind initials.
http://forums.digitalpoint.com/showthread.php?t=2331723 Anyway, I guess no luck getting in touch with Tatyana? I recall she posted in your thread somewhere offering to look into your case.