I WAS thinking about buying this software...but..confused

I have been following the forums for several weeks now, I have placed calls to the "This Mailbox is Full" Message, I have sent e-mails to sales and support both asking for contact information. Now, I feel this company is no longer a viable solution since it seems not to support the product or users. My post is not meant to change this, my post is a question to ALL the other users who would like to respond to me and give me their experiences. I am also looking for recommendations on a solution for an OSS for my business. I operate and ISP/WISP/DSL provider/hot spot provider. That is to say, I have dial-up users, a fixed wireless network, a DSL (hardware based) provider, and operate several high usage hot spots, I have about 5000 monthly fixed wireless users, 3000 dial-up users, 3000 DSL subs, and 5000 daily hot spot users. Currently I use several systems to operate my network and I want to replces ALL the systems and use a single solution. I thought Optigold was that solution. After reading this forum, I have changed my mind. Can anyone recommend a similar solution? I have reviewed all the "competion" listed on this site and several others listed on THe ISP - billing sites. I am seriously thinking about deploying RODOPI, since I am looking for a provider with a great deal of support, good community, and a very flexible software. Any suggestions?

 

We were in the same boat.... I wouldn't recommend Opti for a replacement solution.... We looked at Rodopi, which is a fantastic product, especially with what you provide, but we are in process with (Tucows) Platypus and Wombat.... and they have been top notch...phone calls, email etc.. all good...

 

Rodopi is fantastic and we are using it in our company (ISP) since May 2006. We were running 8 individual systems but need to unify them into a comprehensive one. Although it took time to integrate with Rodopi (I belongs to the Billing and Development Dept.)but the end result is very good. Everyone from the CEO to the data entry operator is quite happy with the ease of use and performance. Best of all, you will get a fantastic email, phone and most of all IM support. They are on my msn messenger most of the time.

HTH,

Khurram.

 

Me too... It is no longer a viable solution:

Shawn answers the phone today, as both a "Sales Manager" but also answers the "Support line" so you be the judge. He claims on the website to be trying to "help the little guy" but seems uninterested & evasive. Oh, how humble a mission statement. I guess he is bored with business. His precanned responses to reality:

F1 key = "I don't know"
F2 key = "You'll have to email..."
F3 key = "I don't know how you get a key"

I have been trying to get a key for 3 weeks & after speaking to him twice, he has lost any potential referrals from me. He simply will not provide the key to open demo version of OptiGold & acted as if that was someone else's job!

If he thinks for a minute that I will recommend a $1000 program to my peers, think again!

RF Wireless
Union Level VA

 

Is this how Optigold makes you feel?

Customer support
What a thought!
Nah, it’s too much work
That I’d rather shirk
Why do people need to ask
How to do a simple task?
Why do they want my time
Or me constantly online?
Returning your call
Doesn’t me enthrall
If I knew you would buy
Then maybe I would try
But I don’t
So I won’t.
If you need help
You’ll have to yelp
And perhaps if I’m near
I might hear
But then again
It’s that old refrain.
It may sound funny
But I’m just about money
I don’t care
If I’m never there.
I want to surf, I want to play
That’s how I want to spend my day
And if help is what you need
Pay me extra for that deed.

if this resonates and you need a powerful, easy to use recurring billing solution (that is in it's 11th year of development), where there is ALWAYS somebody you can reach for technical support, check out Optigold's competition, "http://www.timegainbilling.com" or give Michael Rochard a call at 866-529-2864.

 

i suggest rodopi, we never eencountered any problems using it eversince. i know someone who's using optigold, at first it was fine, then problems keeps coming and now they also bought rodopi...

 

Try Powernoc

 

URL?


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Note to TimeGain,

Thats pretty classless, using someone elses forum to poach clients AND then post insults. I wouldn't use your product even if it were the onlyly one on the market and you PAID US.