I was charged €14.78 for one click, max CPC is €0.60

Discussion in 'Google AdWords' started by zaya24, Jan 12, 2007.

  1. #1
    Other clicks in that campaign have been exceeding my max cpc as well. Does this happen to more people?
     
    zaya24, Jan 12, 2007 IP
  2. GuyFromChicago

    GuyFromChicago Permanent Peon

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    #2
    Contact AdWords support. If it's a legit mistake you'll get a refund. I've never had that happen in the entire time I've been working with AdWords. One time I thought it happened but after I looked a little deeper I realized I set the max bid at $50.00 instead of $0.50:eek:
     
    GuyFromChicago, Jan 12, 2007 IP
  3. zaya24

    zaya24 Peon

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    #3
    Yes, I've done that, asked for a refund. I paused my campaign now, pending their response. I hope they'll answer me before they go home for the weekend (which would be about now if my mail has been directed to an office in my timezone), because I keep losing more income as long as that campaign is paused.
     
    zaya24, Jan 12, 2007 IP
  4. GuyFromChicago

    GuyFromChicago Permanent Peon

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    #4
    Give them a call to expedite: 1.866.246.6453

    Good luck!
     
    GuyFromChicago, Jan 12, 2007 IP
  5. stock_post

    stock_post Prominent Member

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    #5
    One time they charged few times more than my daily budget and they did not refund any money.

    Claimed that they go by monthly max.

    Would like to know the result.

    Thanks
     
    stock_post, Jan 12, 2007 IP
  6. zaya24

    zaya24 Peon

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    #6
    Ok, I'll let you know.
     
    zaya24, Jan 12, 2007 IP
  7. GuyFromChicago

    GuyFromChicago Permanent Peon

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    #7
    Your issue is unrelated to the original posters issue. He was charged more per click. What happened to you (daily budget) is normal and you should not expect a refund.

    See: Why am I being charged more than my daily budget on some days?
     
    GuyFromChicago, Jan 12, 2007 IP
  8. zaya24

    zaya24 Peon

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    #8
    update:
    It was my own stupid fault after all. I got a quick response from adwords support pointing out that all of the adgroups' max cpc was indeed €0.60, but on some individual keywords I had accidently changed it to €46 (should have been 0.46)... :rolleyes:
     
    zaya24, Jan 12, 2007 IP
  9. Motter

    Motter Peon

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    #9
    Who are you targeting that they would get a 15.00 click?
     
    Motter, Jan 12, 2007 IP
  10. zaya24

    zaya24 Peon

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    #10
    I won't tell you that because I want to protect my niche (I have very little competition now and I like to keep it that way). It's a very high converting keyword (like 1:4), but when a click converts I can't make more than about €10. So €15 for one click is just insane.
     
    zaya24, Jan 12, 2007 IP
  11. apples2apple

    apples2apple Peon

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    #11
    You can set your MAX at any amount but if you set it auto bid and choose one of the two options, you are in trouble. The Max doesn't apply...
     
    apples2apple, Jan 12, 2007 IP
  12. steliosp

    steliosp Peon

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    #12
    If its ok to ask for which keyword the charged you €14.78??
     
    steliosp, Jan 13, 2007 IP
  13. GuyFromChicago

    GuyFromChicago Permanent Peon

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    #13
    :)




    ....................
     
    GuyFromChicago, Jan 16, 2007 IP
  14. steliosp

    steliosp Peon

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    #14
    of course i was just wondering a keyword for 15 euros is a lot of money but as you siad is its a niche that coverts thats great then!
     
    steliosp, Jan 17, 2007 IP