I need some serious HELP

Discussion in 'Facebook' started by MK_Steve, Apr 30, 2013.

  1. #1
    My facebook account appears to have been hacked. My pages I created are no longer visible. The menu on the left of my home page to manage pages is not visible. I can't seem to get help from facebook because on all their forms the "send" is disabled and I cannot even delete the account because the "delete my account" button is disabled. The "report a violation" with the "account hacked" radio button checked has the "send" button permanently out of focus. So I cannot do anything with the account, not even request it is deleted, nor am I able to use any facebook forms to contact them and make them aware.

    How can I recover from this if I can't even let facebook know I have an issue?

    I need to find some serious technical advice here because I am completely helpless but I don't know where to go. By the way, the "facebook" community forum is unable to help me because when I go to it I am unable to "ask a question" because that also appears to have been "disabled" because there is no visible "ask a question" button or link.

    I have an update. I was able to access my page by the "pages I manage" button. The page was previously published and now isn't and I am able to look around the settings. I can't seem to override the "not published" status of my page. I have been able to set it for deletion (in 14 days!). However on the menu on the left there is a "mobile" item which allows the setting of a mobile email. The hacker has put an email address in this which I cannot remove. Nor can I advise facebook of this violation. The email address they have left is: anyone know how I can progress this and advise facebook to sort this out? It is so annoying being so helpless!

    Another update.
    When I use "pages I admin" and "edit page" and "manage admin roles" I found an admin role has been added (by the hacker) but no name or email and I cannot delete it because the "save" button to save changes has been disabled. Is there a way I can recover the "save" changes button because I cannot rid myself of this extra admin role.

    Come on people, there must be some way I can either recover this myself or advise facebook to do it for me! Some hacker has stuck their foot in the door and I seem to be completely helpless to remove their foot and close the door.

    Look, if no one knows how I can fix this at least you may know some other forum I can go to for help.
     
    Last edited by a moderator: May 3, 2013
    MK_Steve, Apr 30, 2013 IP
  2. MK_Steve

    MK_Steve Peon

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    #2
    This is proving to be a very impotent forum. I feel I am wasting my time here.
     
    MK_Steve, May 2, 2013 IP
  3. Abh

    Abh Active Member

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    #3
    First you need to clean your computer because that's how the hacker got access to your account in the first place. Use Malwarebytes, Spybot SD, and an antivirus to scan. Then change password.
    Next you'll want to contact Facebook and prove to them you're the owner and admin of the account. You can not recover the "save" button since you are not the admin anymore.

    You probably can't use "report a violation" because it's your own page. So you're logged on your own page, why would a button like that exist? Who reports their own pages? :)

    I'm no Facebook expert, just throwing some ideas your way.
    Try http://www.facebook.com/hacked and see what happens.
     
    Abh, May 2, 2013 IP
  4. Arick unirow

    Arick unirow Acclaimed Member

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    #4
    @MK_Steve: All members in DP didn't online at the same time as you.
    If you believe your Facebook account was hacked, you may wish to access this url:
    facebook.com/hacked
    It will provide you step by step to regain your account. Why doing this is necessary? because it will grant full access to yourself. Change all information to regain the access.

    After regain the access, make sure to check any third party application you were using with your account. Third party application has the ability to see your personal information.

    Check any of your pages/groups for multiple author/administrator. A true hacker wouldn't leave a single trace. If they were leaving trace, you were lucky. Use the information to bring them down.

    The first thing to do are:
    1. Calm Down and secure your account first.
    2. Secure any application, pages and groups.
    3. Tighten the security to allow login using HTTPS, and complex mechanism. It is best to send the message whenever someone login from unidentified places/gadget.
    4. Facebook has login information along with some 'individual' information. Join communication with Facebook engineer and ask them nicely to check your account for any malicious access.
    5. You can check anyone whom login using your account at the SETTING => security menu.
    6. Download logs of your account and you'll get the answer. I wish you already understand on how to do this.
    7. Last, try to use descriptive titles and you'll get answer faster. Ever think to use "My FB was hacked, any idea to secure it". Adding smile will help greatly. Other people may not agree if you call this forum as "Impotent". But I believe they smile if you make 'another statement'. Don't use repeated comment. There is an edit button. :) Care to see the rules.
    I see you may have deleted your Facebook account. If you already solve the problem, Congratulation.

    Arick.

    Well, It seems we have the same opinion.
    (I spend 23 minutes writing the comment - it seems I need to write it faster):)
    :cool:
     
    Last edited: May 2, 2013
    Arick unirow, May 2, 2013 IP
  5. Abh

    Abh Active Member

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    #5
    @Arick unirow, well your answer was longer and in depth, i didn't really feel like answering in the topic since i haven't encountered a similar problem myself and i only like to give advices i already tested. And yes, the title used doesn't help.

    But he asked for help on Tuesday and i can understand how he feels as the same thing is happening to me on several forums right now :p

    Good luck, MK_Steve!
     
    Abh, May 2, 2013 IP