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Suggestion I need help

Discussion in 'Support & Feedback' started by onlinesemih, May 31, 2020.

  1. #1
    We lost our business's Two-Step verification code. For this reason, we cannot log in. How should we proceed?
    SEMrush
    https://www.digitalpoint.com/members/nettacompany.892258/

    This is our membership, with whom we need to communicate.
     
    onlinesemih, May 31, 2020 IP
    SEMrush
  2. malky66

    malky66 Acclaimed Member

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    #2
    You'll need to prove to the site admin that it's actually your account.
     
    malky66, May 31, 2020 IP
  3. onlinesemih

    onlinesemih Peon

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    #3
    I can be proved, where should I apply?
     
    onlinesemih, May 31, 2020 IP
  4. malky66

    malky66 Acclaimed Member

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    #4
    malky66, May 31, 2020 IP
  5. mmerlinn

    mmerlinn Notable Member

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    #5
    If that is YOUR account, you have broken the rules which state that NO ONE CAN EVER HAVE MORE THAN ONE ACCOUNT ON DP, in which case BOTH could be permanently BANNED.

    If that is NOT your account, YOU CANNOT RECOVER IT. The ONLY person that can recover it is the account owner.

    As noted above, have the account OWNER contact Shawn via Twitter. If he has no Twitter account he may be out of luck unless he can find some other way to contact Shawn @digitalpoint.
     
    mmerlinn, May 31, 2020 IP
  6. onlinesemih

    onlinesemih Peon

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    #6
    we cannot get an answer.

    [​IMG]
     
    onlinesemih, Jun 4, 2020 IP
  7. sarahk

    sarahk iTamer Staff

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    #7
    We're sympathetic when the new account is created solely to ask for support as is the case here.

    In this case both accounts have a reg email from the same company. Lets see what we can do.
     
    sarahk, Jun 4, 2020 IP
  8. digitalpoint

    digitalpoint Overlord of no one Staff

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    #8
    The two-factor authentication has been removed from the account.
     
    digitalpoint, Jun 18, 2020 IP