I need a web based CRM to handle customer emails? Any help?

Discussion in 'General Business' started by cgchris99, Dec 4, 2005.

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  1. #1
    I am looking for, preferably opensource, CRM to handle customer emails.
    We have 2-3 people answering emails that come in to sales@ orders@ info@ etc.

    The problem is sometimes 2 people answer the email going to a customer. This looks unprofessional. We are all using outlook express right now.

    I am looking for a web based solution so I can see what is happening even if I am not in the office.

    Any ideas?
     
    cgchris99, Dec 4, 2005 IP
  2. mnemtsas

    mnemtsas Super Dud

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    #2
    How about SugarCRM?
     
    mnemtsas, Dec 4, 2005 IP
  3. cgchris99

    cgchris99 Peon

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    #3
    I'm checking out sugarcrm. I'm not sure it can do what I want.
    It looks like maybe it can. But there's a lot more stuff that I don't need.

    I'll dig deeper into it and see if it will work.

    I need it to be able to read from multiple email accounts on multiple servers.

    Does anyone else have any ideas?
     
    cgchris99, Dec 4, 2005 IP
  4. Djohn

    Djohn Peon

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    #4
    I would definately look into SupportFighter.com
    which provides great help when answering incomming mail.
    Not sure about the CRM part, though...
     
    Djohn, Dec 6, 2005 IP
  5. cgchris99

    cgchris99 Peon

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    #5
    supportfighter.com goes to some page about spamfighter for outlook express.
    I'm not sure what I am supposed to be looking at. I don't see any features that address the questions I asked in the first post. Is there another web url I should be looking at?
     
    cgchris99, Dec 6, 2005 IP
  6. Djohn

    Djohn Peon

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    #6
    I haven't actually tried SupportFighter myself, but I know from several people that it's an extremely powerfull mail-handler for inbound customer mails, as mentioned in my previous post.

    From the products page:
    supportfighter.com/Products.asp (I'm not allowed to link yet)

    I may have misunderstood you, as I thought you meant a lot of incoming mail, but I see now there's no mentioning of that in your original post.
    SupportFighter should however make it possible to see all mails from anywhere in the world, as you requested.
     
    Djohn, Dec 6, 2005 IP
  7. liquidboy

    liquidboy Peon

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    #7
    Ranked in order of my favourte CRMs with an email workflow component

    1) MSCRM
    2) Onyx tied with SalesForce.com
    3) Siebel
    4) Peoplesoft tied with Saleslogix

    I have a personal computer thats permanently connected to the web so im able to run my own CRM's locally and run mail outs and support tasks with bulk emails etc etc.

    The truth is if you want CRM and Email features interlinked, you'll have to go for a setup like mine too :(

    Good luck
     
    liquidboy, Dec 6, 2005 IP