Bug I have renew my premium account but took another fee

Discussion in 'Support & Feedback' started by mrpixel, May 19, 2011.

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  1. #1
    Hello,

    I have checked my Paypal account and i had noticed that there is another transaction that i haven't done to Digital Point. 2 days ago i have renew my premium account for 6 month for $75, but now i see another transaction that i haven't made with the fee of $125. Please check this bug and make a refund

    Thank you,
    Best regards
    Mr Pixel
     
    mrpixel, May 19, 2011 IP
  2. digitalpoint

    digitalpoint Overlord of no one Staff

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    #2
    Be sure to cancel the annual subscription you signed up for in your PayPal account.
     
    digitalpoint, May 19, 2011 IP
  3. mrpixel

    mrpixel Member

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    #3
    Thanks for your fast answer and refund, but please tell me how to cancel the subscription?
     
    mrpixel, May 19, 2011 IP
  4. mrpixel

    mrpixel Member

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    #4
    I did it now, thank you!
    Best regards
     
    mrpixel, May 19, 2011 IP
  5. digitalpoint

    digitalpoint Overlord of no one Staff

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    #5
    The easiest way is to look at the transaction detail on the payment and it should link you to the subscription that made it, and from there you should be able to cancel it.

    Alternately, you can search your history and filter for just subscriptions.
     
    digitalpoint, May 19, 2011 IP