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I have paid for upgrading my username but i'm still a member !

Discussion in 'Support & Feedback' started by CoMBoZo, Jun 9, 2015.

  1. #1
    Hi,
    SEMrush
    I have paid for upgrading my membership to be a premium member but i'm still a member nothing happened ! can anyone help me ..

    Thanks
     
    CoMBoZo, Jun 9, 2015 IP
    SEMrush
  2. digitalpoint

    digitalpoint Overlord of no one Staff

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    #2
    Did you pay with an eCheck? Those typically take 3-4 days to go through on PayPal. If you didn't, are you certain you purchased premium membership? If you look at the transaction on your PayPal account, does it say "premium membership"? If you want me to look, I'd need the transaction ID.
     
    digitalpoint, Jun 9, 2015 IP
  3. CoMBoZo

    CoMBoZo Member

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    #3
    I have already paid for the premium with my paypal balance not echeck ( I have purchased it before and everything was working right )

    My Transaction ID: 7GB914059M993391G

    Thanks
     
    CoMBoZo, Jun 9, 2015 IP
  4. digitalpoint

    digitalpoint Overlord of no one Staff

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    #4
    That was for a username change, not premium membership... there is your problem (you didn't buy premium membership). I assume you didn't mean to buy that so I refunded it.
     
    digitalpoint, Jun 9, 2015 IP
  5. CoMBoZo

    CoMBoZo Member

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    #5
    Thanks for your fast reply , I appreciate what you do for me , i'm going to purchase the premium member now ( This is my mistake and i'll fix it now )

    Thanks #Digitalpoint : )
     
    CoMBoZo, Jun 9, 2015 IP