I was going to buy Darkfall account for 340€. I paid seller via moneybookers but i didint resive account information. Is there any chance that i could get my money back? This all happened today and customerservice is already closed
I don't think MoneyBookers support chargebacks, they can remove funds from your account if they smell it fraudulent but they won't allow you to chargeback if you have sent someone money. In this regard, a guiding rule (article 9.2., terms&cond) by moneybookers is the following one: 9.3. Customer should note that all payments made are final and not reversible once the recipient has received the payment sent by Moneybookers in accordance with Customer's instructions. Moneybookers cannot arrange for funds to be given back to Customer where Customer believes the payment was made in error. However you can try to Contact Customer Support through Fone or eMail.
Moneybookers customer support is so good. I think you can get help from them. Please try to phone them or Email msg
I suggest you contact MB support via Phone. Their email support is too slow. Hopefully, they will solve your problem.
Oh, Very Sad. You can email them, I get reply within 24hours. But its always preferable to make a phone call. Regards
Oh, Very Sad. You can email them, I get reply within 24hours. But its always preferable to make a phone call. Regards
i didn`t know MB didn`t offer a charge back,, but i think is good as i had some problems with paypal with this refund.. i have sold an online service help the guy give him what i was selling and after a few days i got a dispute.. that the service was not received and he got the money back.. and my account blocked for 2 month... i really hate when that happends
You should contact their support as their support is good and its good to contact via phone if you can else they reply you within 24 hours via mail as well Thanks PHYza
so did you get any results.. i`m really interested in the result as i have a MB account as well and don`t want to get this problem in the future..
no amigo, your money is down the drain. Moneybookers wont take an action unless if its cc you paid from and u iniate a chargeback from your bank. thats the only way
Moneybooker does not support chargeback, but they will attend you via a phone call. Make a phone call and tell them the whole story, if you are having a problem in making a phone call then you can write an email to them. But it will be a slow process.
There is no such thing as a company not supporting a charge back. The charge back is initiated through the CC company and goes straight from the business' merchant bank account.