I don't like customers who: - Email me from an email other than their PayPal email and ask me to locate their purchase. - Says that they have problem in installing the software, but do not tell what the problem or message is on their window. I am not God who will solve all the troubles without even asking about them. - Buy anything from me and think themselves that the item should behave in a manner THEY ASSUME... LOL - Start sharing items on warez websites. - Send 100s of emails one after another describing their problems without getting or reading the replies of the earlier emails. What do you think about it? Do you also have same problems in running online business? Thanks
Some businesses will always have unhappy customers - some more than others - but the key is learning from that feedback (as bad as it may be) so that you can better your business.
ha wouldn't that be the best business, one that doesn't require customers. The only thing I could think of is some phat government contract. Then you'd just have a 'customer'!
As much as possible I try to understand their situation and solve it with their help. It's easy to get a new customer than to maintain them.
I do know that feeling. I don't like clients with my hosting company (InfinitumHost) who ask how they can get a bigger width of their body via CSS. I mean, we do provide support, but that's technical support, they should ask their website developper for problems like that. The thing is, if I don't help them, they'll run away to somewhere else and I lose money. So I have to answer all those stupid questions, while 1 week after, they'll use a different template anyways :/
Very true! I sell e-books and sometimes I get questions like 'I am not getting activation email after registering on blah blah website. please help.' Then I think, what I can do in it? This kind of questions really upset me... ha! but, this is the business.
I get emails from people trying to access a "first world" only service via a proxy from places like freaking pakistan - they're violating my ToS and asking me to help them do so!
Exactly. They should contact the site instead, but heck they don't understand that. Is there a way to tell this to your customers, without losing potential customers? I mean, you should provide support, but 'only on' might scare them :/
I hate that too. It helps to create a FAQ section that answers everyones questions (no matter how dumb) and make sure they get a link to the FAQ page in their download (or on the download page). It helps "some" of these problems.
My hosting company has a page with the most common questions, like where the servers are located, what servers we own etc. but still, I get questions about that daily. People are getting so lazy and we need to pay employees just to answer stupid questions like that But still we stay happy if they do make an order haha!
yeah, help desks are also useful. There will always be customers like that lol. Maybe they are just lonely?
People are stupid. They'll buy something for $17 and think they've just brought access to unlimited customer service for 5 days. They'll think of every question under the sun. I have no time for customer service I let someone else deal with that, people piss me off to the point I just feel like banning their IP. People are selfish and don't realize that they're not the only person which questions, but for some reason you'll get one person who will come along and just totally take the piss. I've now written it into most of the TOS of the things I sell that there're only allowed so much customer service depending on the product price. Then it's comes at a premium rate.
Well I always try to go by the customer is right . If reasoning doesn't work i hand them over to my qualified stupid . He's stupid and rude but is a natural assliker - stupids like that. That usually solves any problem .
Customer is always right, if he likes the most horrid website on earth, i dont care, while he pays me i dont really care.