Hello folks I have very weird thing.I can't backup all my files even if i pay for that option in my admin panel of my server. My website now contain 29,8GB of files.When i want to backup my files then at the end i see that only 1GB of files are there. At the support agent said that he can not backup ZIP files,that is funny.Btw that yellow folder is not a Zip file,there an images. Can somebody help me did Godaddy make a foul of me or what is here about. Why i pay for backup if all files of website can't be finsihed in backup section?
You can always backup the content of your website via FTP, and dump the database (if any) through phpMyAdmin.
Do you want to back up your files to your computer? If so, then you should do so via WinSCP with SSH, so you can grab more than just the files, but backups of your data as well. When you say you only see 1GB of files, is it a corrupted ZIP file? What compression format or file extension? Are other files you know should be in the backup file missing?
What type of backup do you want to perform exactly? We could only help you regarding this issue if you provide more details about it.