How to use Zendesk

Discussion in 'General Business' started by buckmajor, Nov 22, 2010.

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  1. #1
    Hi there

    I was thinking of using Zendesk for customer support. I was doing a bit of research on their website, and found it a lot to learn about.

    I was thinking, if I should outsource and hire someone who knows how to use Zendesk. Is this a good idea? I may learn how to use it but this could take some time to fully understand.

    Many thanks in advance
    CHEERS :)
     
    buckmajor, Nov 22, 2010 IP
  2. buckmajor

    buckmajor Active Member

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    #2
    Maybe everyone deserted this forum lol.
     
    buckmajor, Nov 23, 2010 IP
  3. gaddisjw

    gaddisjw Peon

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    #3
    I don't think if you really need to spend lot of time to understand it. Better to understand it instead of hiring someone IMO.
     
    gaddisjw, Nov 23, 2010 IP
  4. buckmajor

    buckmajor Active Member

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    #4
    I see! Nice way to put it. Thanks.
     
    buckmajor, Nov 25, 2010 IP
  5. Next

    Next Active Member

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    #5
    It depends on how much control you want over your support and your business' image and how someone else who may not be as knowledgable as you would handle it. Could you train them about your business and then they would know enough to provide good support to your customers?
     
    Next, Jun 16, 2014 IP