Hello, I'd like to take on a second person for sales (via email). I'm wondering about: one face to the customer having a personal customer service staff member how do bigger shops do this (not amazon or similar - just some big sellers on ebay or bigger stores maybe in B2B? responsibility of client history documentation and future whishes Do we have only one mail address: and a second one for the next language or does every sales person have his/her own email address? Is there a best practice? Thanks in advance Chris
your almost over-thinking and worrying too much on these details.. but i guess that happens to everyone. usually each sales person has their own email, but ive seen same email used for multiple support members.
Not sure whether this can be over-thought. How about a sales person builds up a good relationship with a customer and leaves after one year? The customer has to get to know someone from scratch plus the email from this sales person (if it's a personal one) won't be in use anymore. Or how about from the customer side .. would it be better to have this special, personal touch or would a customer be happier about a company in which everybody always knows the current status of any request/project? For amazon etc. they might not have a personal? Very small whole salers and manufacturers (just the sales staff) might only have a personal one. There are many pros and cons.