The company I work for received a chargeback notice a day or two ago. I sent in a copy of the receipt already to prove the customer did truly sign the receipt. We always I.D. and we hold a strong standard to this because a few years ago it was a major problem in the area. Tons of companies were loosing money because numerous customers were doing charge backs. We started requiring an I.D. with an card purchase. I've never had to write a reply on a chargeback. I'd like to know a way to go about writing it properly and not sounding like I don't know anything about them. I'm pretty sure I won't be able to stop the money from being taken back but I'd like to try and combat it. It's not our fault the customer lost their card and didn't report it. We checked for ID and it is legal. The idea of my letter will be "On date the customer, name, purchased products from our shop. The transaction occurred at time. Our business requires our employees to always require identification before using a card. If the customer has no identification to provide we check the back of the card for a signature, if no signature is available we will not accept that form of payment. We'd like to remind the customer that we are a type of shop located in place at this address address. We regret that such a transaction was able to occur without your knowledge. However since the card was identified with the owner and the receipt signed the transaction is legal. Fraud is not our business we only do what we need to prevent it as much as possible. Sincerely, Business Owner"
Yes, most certainly you can reply to a chargeback and prove your case. As long as you can genuinely prove that the actual card holder used the card to make a purchase and that he signed for it and that the card was not stolen (with or without your knowledge), you should be able to win the case. There are certainly bad hats around who abuse the system, a serial offender would probably get a bad credit rating and may be refused credits in the future.
You can reply to a chargeback by adding shipping info etc. But if it was a fake unauthorized claim then you will get your money back or if it was a "PayPal investigation case" then 99% chance of not getting as the funds were sent from hacked paypal/ cc
Since you have a signed receipt I am assuming it was an in store purchase and nothing was shipped. Send them a copy of the signed receipt and you will have the hold removed. My brother lost is credit card and disputed a charge. The merchant sent the credit company the signed sales receipt and it wasn't even the right name and the merchant got to keep their money as my brother's dispute was denied (until he followed up on it).
Yes as in this case I think the bank is so supposed to take it as a loss. It's not our fault that the customer lost their card. We always ID and the ID matched. Besides that, how fast can a person come up with a genuine state issued ID? The customer should have reported the card as stolen. I don't even let wives with the same last name on the card charge. Why? Because sometimes people divorce or things go sour and so I just don't take chances. I honestly thing this is the case of a big buyer who forgot he went into our store. Hopefully we will keep the money. It isn't that much *about $20.00 USD* but it's something. BTW I thought that banks can't do chargebacks if it's under $50? Anyone know if this is true? Probably not since we got charged back