Negative reviews are inevitable, but by consistently delivering high-quality services and maintaining honesty with clients, negative reviews should not pose a significant challenge in your work. In certain industries, negative service reviews can have a more significant impact than advertising campaigns. Instead of fearing this, focus on consistently showing respect to your clients, as they can serve as your best form of advertisement and aid in business growth. Ultimately, regardless of whether negative reviews are deleted, providing poor service and displaying a negative attitude towards customers will greatly hinder your business success.
Open Google Maps and locate your business. Find the review on the Google reviews page. Flag the review as inappropriate. Select the option Report Review. Choose an option for the question: What's wrong with this review? Report the Google review.
Can't directly delete bad reviews on Google, but you can flag them for violating Google's policies (offensive, spam, etc.) through Maps or Reviews Management tool. Respond to all reviews professionally, even negative ones. Focus on getting positive reviews to drown out the bad.
Unfortunately, you can’t directly remove bad reviews from Google unless they violate Google’s review policies (like containing hate speech, spam, or inappropriate content). If a review meets these criteria, you can flag it for removal by clicking the three dots next to the review and selecting “Report review.” If the review doesn’t violate policies, your best option is to respond politely and professionally to address the customer’s concerns. This shows others that you care about feedback and are willing to improve. Over time, generating more positive reviews can help balance out the negative ones.
I would recommend responding to bad reviews in a professional manner to show your willingness to solve problems. This improves your reputation on GSE.