How to Refund/Cancel a Payment from Limited Access Account (URGENT)

Discussion in 'PayPal' started by netmagics, May 16, 2010.

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  1. #1
    Hi,

    I'm from India. I have a Business Account with PayPal and its already verified with my credit card. Yesterday night I got payment for my work, $335 USD. Today I accepted that payment and tried to withdraw it to my Bank Account. Right now I got Notification of Limited Account Access from PayPal. They need me to submit the documents of my business registration. Right now I dont have those documents as the registration is not completed yet.

    So is there any way to Cancel the payment and refund to my client's account. Whether from my end or client's end?
     
    netmagics, May 16, 2010 IP
  2. jatin17

    jatin17 Peon

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    #2
    click on the payment details and there u haveoption to refund.

    and if not .
    ask ur client to dispute the payment .
    and in the dispute refund it .
     
    jatin17, May 16, 2010 IP
  3. netmagics

    netmagics Peon

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    #3
    I have checked payment details, refund option is not there.

    Can you please let me know the procedures of dispute?
     
    netmagics, May 16, 2010 IP
  4. Bohra

    Bohra Prominent Member

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    #4
    you have to ask your client who paid you to file a dispute that the service he paid for is not rendered
     
    Bohra, May 16, 2010 IP
  5. riaviente

    riaviente Member

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    #5
    I have talked to a person in India and he said your PayPal menu is different from PayPal of other countries. This can be the reason why you can't see the refund option. Try to email PayPal about your issue.
     
    riaviente, May 16, 2010 IP
  6. deluxdon

    deluxdon Catch Me If You Can...!!!™ Staff

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    #6
    Contact paypal through phone call for your querry for quick solution of this problem.

    DON.
     
    deluxdon, May 16, 2010 IP
  7. RightMan

    RightMan Notable Member

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    #7
    I agree with the suggestion of DON to talk to Paypal for speedy resolution instead of telling your client to initiate a charge back... as it would put your account in bad light and would harm you if you intend to use this business account for a long time!

    Regards,

    RightMan
     
    RightMan, May 16, 2010 IP
  8. Dhaval1983

    Dhaval1983 Peon

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    #8
    Since the account is limited, the refund option is disabled AFAIK.
     
    Dhaval1983, May 16, 2010 IP
  9. JoomlaDesigner

    JoomlaDesigner Active Member

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    #9
    I think the best way is to get the issue solved. I am not seeing any other solution. so you need to provide the required docs otherwise they will not let you go.

    If you can't able to provide the docs then you can ask your client to file a dispute and get his money back into his account.
     
    JoomlaDesigner, May 17, 2010 IP
  10. Ruth_writer

    Ruth_writer Active Member

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    #10
    Hey,

    Even I faced the same situation sometimes before, however what I did is just a phone call to PayPal CSE. They can better assist you in this regard, dont hesitate to call them. Relax. Everything will be sorted. Its just a normal thing.
     
    Ruth_writer, May 17, 2010 IP