I have been assigned to add a chat feature to our inhoused helpdesk application. The workflow is very simple indeed: 1. User clicks chat button on my website to initiate a support call 2. I get the chat request in my personal system say through a special standalone application. (I don't need to be online at my website) 3. We have our own IIS server, and we want it to develop using ASP/ASP.NET for the webpart, and VB6/VB.NET for the standalone application which will get the chat request. It should also be possible to play a wav file when such a chat request is detected. From my little understanding, the standalone application needs to monitor the website. But I am not too sure how to the track a new chat request in the desktop application. Could someone acknowledgeable guide me with some information on how to proceed, and which technologies will I need - web service, SOAP etc? I appreciate your help.