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how to prevent OVH charge twice - soyoustart (i know it's weird but read the detail)

Discussion in 'Site & Server Administration' started by trichnosis, Mar 26, 2018.

  1. #1
    Hello;

    Today was the expire date for my OVH server. I've made my payment.

    Please see the screenshot . The link for invoice is https://us.soyoustart.com/en/cgi-bin/order/displayOrder.cgi?orderId=6131232&orderPassword=Wc4N . I've checked with the bank . They also confirm that the payment is done like screenshot.

    But OVH refuse to renew the server which i've paid (I'm repating again. I've made my payment but OVH refuse to renew the server)

    I've created support ticket on their system but as you know, OVH support is worse than shit including billing related issue. They say that i've to pay which i've already paid
    SEMrush
    My question is that how can i contact someone who has brain? The issue is so stupid (They reject to renew the server which i've paid. I want to continue using their service because they are cheap)

    [​IMG]
     
    Last edited: Mar 26, 2018
    trichnosis, Mar 26, 2018 IP
    SEMrush
  2. RomanEpo

    RomanEpo Member

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    #2
    There could be two reasons ,Billing is not updated yet or your payment consider as previous due bill.Check details billing status.So you can conform why they are not activate your account.
     
    RomanEpo, Mar 30, 2018 IP
  3. UnderHost_MSA

    UnderHost_MSA Offshore Hosting Specialists Premium Member

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    #3
    The screenshot shows your order was paid and is in progress, so you will need till someone from billing approve it you probably flagged their anti-fraud system.
     
    UnderHost_MSA, Mar 30, 2018 IP