Well guys i am in great problem. I use a DSL connection which is based on what you use-what you pay. Means bills depends on usage. I have evidences from usage check account that most of data transfer shown in my account are not mine means someone else is using my account info to access internet. According company it is illegal and not possible but according me it is happening. Like i have restricted myself in a timeframe when i use connection but i found in usage records that in rest of time data transfer is also happening. So now problem is how to prove that data was not transferred by me and on my PC. Is there anything with computer logs which can help me? Where to find them and how?
Can you prove to them that you have not been active at this time, do you have log's at your end to show this, If they have a decent system they should be able to see some kind of connection log and the place of the connection, for example different Phone Number's. However as already said make sure if you have any wireless system's that they are fully locked down before pointing the fault at their systems.
the ISP will take in account the IP of your /ac , it is up to you secure your wifi , they are not concerned with that , unfortunately you will have to pay the bill, even if your whole block is using your unencrypted connection, it is not all that tough to secure it , just google it up. and if you don't have wifi that means somebody know your pass to the router , that is very easy to track from the isp's side cause a different number has connected to your wan address using your pass, ask them for logs.
If its Wifi and some other person is using yours, then its entirely your fault and all burden is yours but if its not wifi, and I hope you are talking about BS*L, then just your router password won't help confiscate a internet connection. You should find out where the leak is. And are you sure your family members aren't using it ?
Check to make sure programs aren't running in the back ground when your not around. Check to make sure your computer hasn't been hijacked people are processing information through it as a filter to keep their identity safe. This is pretty rare. Check for packet loss. Hard to tell it could be so many things.
I guess you better stop using it. Pay for a technician to secure your Internet connection first, pay up what you owe to the ISP. It is your fault that the connection isn't secure, you may perhaps ask for a discount of some sort but you are liable.
Not rare at all. According to Microsoft's own statistics, one in three home and small business PCs running Windows is infected with botnet software.
i am not using wireless connection. no one in my family use my pc except me. i did contact to representatives of isp and they said it is not possible. but i have computer logs which can prove that data transfer was taking place while my pc and modem was off. computer logs an event labeled 'tcpip' whenever modem is connected with pc. i use wired connection and line is underground.
While it's possible that your ISP is conspiring against you, or that they have a problem in their billing system that affects you alone, Occam's Razor suggests that you direct your gaze closer to home. 1) How do you really know that nobody else uses your computer? Is it under 24-hour video surveillance? Has nobody in your household ever lied to you? 2) How do you really know that your logs are accurate? ... specifically, that they are more accurate than the logs collected by an ISP that has paid professionals working on their data recording system. 3) How do you know that nobody else has guessed or seen your ISP login password? Have you changed it recently? If not, why not?
You probably have already experience slow computer problems and have wondered about a registry fixer. These problems can be very irritating to say the least. But one of the first things to do is check with the technical support of your ISP. Is your connection OK? If you find all is well with your internet provider then you can move forward with other possible fixes such as with the registry. But what is the easiest way to check this out? You can call your ISP and possibly wait on the phone line for quite some time or do a Speed Test on you internet service. It is easy, quick, and free. You do not have to rely on your ISP for this. Simply do a search for a "DSL speed test" and you will see several sites offering free tests. It only takes a minute. You don't even have to enter any information. Just click "Start Test" and the site will configure your connection automatically.
anyone you has yr user name and pass can log into yr a/c from his number via 192.68.1.1 and change the modem settings, he just has to make a new connection it is not that tough, change yr user name and pass the same way, am afraid isp won't help in this. you have been hacked. they could if they wanted they have to trace the numbers connecting into yr a/c.
1) How do you really know that nobody else uses your computer? Is it under 24-hour video surveillance? Has nobody in your household ever lied to you? I stay at home most of time. even i found transfers in those time frames when my room was locked and no one was in my room except me and my pc and modem was off cause i was sleeping. 2) How do you really know that your logs are accurate? ... specifically, that they are more accurate than the logs collected by an ISP that has paid professionals working on their data recording system. my logs are accurate cause my pc suggests it by eventviewer. if 'paid professionals' could guarantee 100% security of systems then no system would have been infiltrated/hacked/hijacked till now. 3) How do you know that nobody else has guessed or seen your ISP login password? Have you changed it recently? If not, why not? when i hired that isp i asked to setup guy that what if someone got my login details ? he said once this account assigned to your phone no. then noone else can use it via different line. so do not worry about login theft. why to change if these details has been provided by service provider and assurance is given against it.
they could if they wanted they have to trace the numbers connecting into yr a/c. i think this is right way to proceed. but if isp has server logs and willing to help. but normally service providers refuse to take responsibility in these kind of cases and transfer the burdens on end users.
It is possible that the person you spoke with didn't know what he was talking about. Nobody who works for my ISP knows where their own nose is, let alone anything technical. Change your password. You have nothing to lose.
Okey; a common issue faced by many here! First of all if you've configured your userid and pass in router; then chance is that keeping the router on will make heavy data transfer if your machine is virus/malware infected. so for account with pay and use stuff (ie; not unlimited) use only a dialup through your broadband router (ie; you need to dial the connection using network connection connect) Next thing is that; if you get the bill then you will need to pay! (all ISP's now have a safe rule that protect them against such issues). what you can do is register a case with your local police station with the data/bandwidth theft stuff. Only on police notice the trackable info (if at all any) will be given out by ISP. If so you can get the culprit redhanded and file a compensation with him for the time and mess you've gone through. Convincing the ISP is not the way here!