I had a bad experience recently, the client paid, I transferred the files via email and then he started complaining about how he needed the something in more detail. But due to the low pay, I didn't provide it. And thus the client initiated a chargeback. And I have no option but to return the money as no address was provided by him and the files were sent by email. Now, how can I avoid such problems in the future. Thanks.
Ask them to send money as SERVICES and not as goods if its digital. Deal with nice members and talk everything clearly before making any deal. - Mr.President -
I don't know...it sounds to me as if you didn't complete all the parts of the agreement between you and him with respect to the service rendered. Once you started writing the articles, it means you accepted the rate offered in totality and hence you cannot go around claiming you didn't revise due to the low rate. Also, if you didn't agree beforehand that there would be no revisions, you did not satisfy the client and hence he has the right to claim full refund of the amount. I'd suggest making the revisions if you want anything at all. Regards.
Maybe not a contract as such, but you should definitely have proof that you explicitly did not agree on revisions. Even then, I suppose the other side could argue the articles were of highly sub-standard quality.
Yes, but the service I provided was worth the money. I think I should have stated that in during the initial agreement though.
Or fight the dispute! I sell membership to a couple of my sites and sometimes people sign up and then change their mind. Then they try to do a dispute but I'm good at fighting them and rarely loose. Don't send money back automatically. Communicate from within Paypal, so that Paypal personel can come in and read your communication. There clearly state that you have bought this and that and then just wait for paypal to either rule in favor of your case and let you keep your money or if the sender has valid argument they will reverse the charge and get the money out of your account. Don't try to get all smart and empty your account! Paypal will just take funds out of your credit card. This childish behaviour will also get your account limited and flagged for being reviewed every now and then. Whatever you do, don't mess with Paypal.
If the extra work was not too much effort or time I would have just bit the bullet and done it Sorta goes along with the customer is always right saying If he is being unreasonable or trying to rip you off then fight him tooth and nail through paypal For next time make sure everything is clear and in writing some people are difficult to work with while others are dreams
You must have had a good conversation with your client in order to finalize the deal. You should have tried providing Paypal all such stuff as supporting documents to fight the dispute. I am sure your side of the clarifications with such conversation proof would have helped Paypal see the situation... more clearly! Regards, RightMan
You can not avoid such problems in the future.because the buyers have 45 days from the payment date to open a dispute.
not possible, paypal always protect buyer not seller. You must have a strong prove to win a case if you are buyer.
You are right. And to the OP, be sure to create a log of your communication and if something happens you can show them to Paypal.
you didnt provide the complete service that you initially offered? or you did your end of the bargain and client wanted more? if you didnt keep your end of the bargain, then the client deserves a refund (or partial refund if you can negotiate). but if you already provided the service you were supposed to, then the client just cannot get a refund just because he/she filed a dispute. always make it clear as to what you are offering. once a service is performed and the reports are delivered, then you kept your end of the bargain. if the client still files dispute (happens once is a while in this line of business as there are some crooks who would want to get away without paying after getting what they needed), you can contest as well. just login to your paypal account and add your side of the story within the dispute case. put as much details as you can explaining what you were supposed to provide and how you already provided the service, etc. you must have email or PM communication between you and the seller. post them on the paypal dispute case so that if the client escalate the dispute to a claim, paypal has your side of the story. once paypal has both stories, it is then upto them to make a decision. on degital product deliveries (such service will qualify as digital delivery), client just cannot get refund that easily just filing disputes. my advise would be to keep all email and PM communications and do a little reading on paypal digital product deliveries and refund policies.