Hi, I want to add "Ticket" functionality on my site. That is, people can open a ticket to ask there queries and than I will reply to them and than they will reply...This will really help me to track the user response and to communicate with them. I don't want heavy stuff. Just the basic thing will work for me. Also I don't want the user to get registered for asking queries. Thanks
I've got a number of customers who use RT very successfully. Might be a bit overkill if it's just going to be using it though..
Hi, If u want to use any free software for this then below given is best for u. Free Help-Desk Software Hesk - free help desk software Hesk is a PHP help desk software that runs with a MySQL database. It allows you to setup a ticket based support system (helpdesk) for your website. Your customers are able to submit support tickets and the staff has a nice web based interface to reply to and manage tickets. Features include multiple staff logins, categories, powerful ticket search functions, easy-to-use web interface and more. You can completely customize the look of the Hesk by editing header, footer and style files! Hesk can also be easily translated to any language! Many users say they like this script because it is an easy to use, simple, secure and FREE alternative to commercial (read $200+) helpdesks. It also comes with a simple install script that takes care of database setup to help you get your helpdesk up and running with very little effort. Hope it helps u.
OK guys, I just checked with my host and it turns out that on cPanel->Fantastico there are these scripts on offer for me - Crafty Syntax Live Help Help Center Live osTicket PerlDesk PHP Support Tickets Support Logic Helpdesk Support Services Manager So which one will be the simplest to use ?