14 days ago i have received an email that my account has been canceled for undisclosed reason! and i should withdraw my money with 7 days via atm.. or i will loose access to them i tried to know why my account has been canceled! ( i dont know why i was working legal! ) after 5-6 days ! i had a chat live with payonner via their system! and asked them about the status of my account! they all told me that my account has been unblocked! and it work like normal and i should no worry it was just a normal task they do for all account . so i was happy and sayed " yay " : ) ... i tranfered about 500 $ from my paypal and guess what happen 2nd day my account has been canceled! and my account has been block! i loosed all my money! talked to chat live payonner! they told me that they are sorry nothing can do! so thank you payoneer! sorry for my bad english a prove in the attachment
Hi, It's very rare that we would block an account, so the action must have been related to some account activity or information provided. Of course any funds on the account will be made available for use before the account is disabled, either by using the Payoneer card or by returning the funds to sender. If you'd like to please send me a PM with your Payoneer account e-mail, I'd be happy to look into this for you.
Well you cannot close an account without any reason! + your operators told me that the account has been unblocked! i have the proofff! i was working legitimate!
We certainly would not close an account without reasons, however due to security considerations we may not be able to go into details (depending on the issue). I've received your PM and will follow up there - thanks!
Mahdi, if Payoneer don't refund your money you can set paypal on it and they will get your money back for you! Just make sure you open a dispute in time and give them as much info and proof as you can so to make the process nice and fast