How Long for Alexa to update a thumbnail image?

I've clicked on the update thumbnail link every now and again for probably 4 months now and Alexa is still showing an old thumbnail of my site, pre- redesign.

This is a problem because I'm using adbrite now and they use the thumbnail from Alexa to show where the ad positions are for potential advertisers. Now it looks like I'm offering ads in a column that doesn't exist in the thumbnail (I switched from 2 to 3 columns).

Has anyone gotten Alexa to update their thumbnail image?

 

I'm still waiting 1 year. I think it's broken

 

Its not broken. I've waited 1 1/2 yrs.

It absolutely dumb that they don't hire someone to get this thing going better.

 

The more traffic to you site the more frequently they will update you thumbnail...

 

you can update your contact info there and update your thumbnail image too.

 

As far as I can tell, the update thumbnail functionality is broken. In fact, Alexa seems to have gotten pretty stale in a lot of areas. Updates are less often, and they lose data and refresh from old data every once in a while.

 

I too think thats its broken.. Waiting for the last 8 months to get my thumbnail updated.

 

Yeah there are several complains regarding the thumbnail issue...

 

I think it's broken, too. After 1 years, it didn't update thumb image of my site.

 

im waiting for 5 months

 

I have the same problem 6 months and my rankings under 200,000 so i dont see why it should take long. I tried to update thumbnail via contac info but still never works.