I sent an email earlier today asking about images next to my ads, does anyone know about how long it will take to get an answer?
For me. They always answer my e-mails in less then 24 hours. I find their support excellent. It's just my opinion.
Took a few weeks for me once, but that was probably because I asked them to do a thorough review of my account.
What do you mean a review? I hope it gets answered today because I don't know if they work on Saturday and Sunday...
What the hell... I just got this email from Google - That has absolutely nothing to do with my question, and it doesn't even make sense. I have $335 from November... I wanted to know if my images were ok next to my ads. I sent them a very long and detailed email (using their contact form) with screenshots and links. Sooooo wtf?
hmmmm. I never had these type of problem. I mailed twice and got an reply within 2 hours for one and 34 hours for the second one. But, they gave me the perfect reply to my mail.
Ok I just sent an email to them, not using their online form this time, so hopefully I get a good reply.
Ok I got my reply back, so not counting the weekend it would be within 24 hours. They said they had a temporary glitch and that's why I got the unrelated answer the first time.
I was suddenly getting traffic on the order of maybe 1000x more than what I had been previously. I gave them a heads up and specifically asked them to advise if anything was awry. I don't know if they actually went through things with a fine-toothed comb, but I wouldn't be surprised if my e-mail was passed around to different people before someone responded.
I have never had any problems with google replying, longest I have waited was 3 days. I think their customer service is pretty good.
agree! send an email to adsense help this morning (lisbon hour) and after 2/3 hours got the reply. excelent.