I just sold an alienware laptop that worked fine, but after it got to the person that bought it, it wasn't working. The guy said it turned on, but nothing came up on the screen, so I told him to sniff the vents in the back and he said it smelled like something just fried. I have a feeling the motherboard fried and shipping had something to do with it. I had a professional package the package and I paid extra for shipping insurance. I was just wondering how shipping insurance works?
When you send valuable items, you need to insure it as you did. But how much did you insure it for? Places like UPS only insure up to $100, but if you want more then you have to pay. If the laptop was damaged in the mail, you will get your money back for th price of the laptop only if you insured it for the amount. Hope this helps a little
yeah, I paid extra like $12.00 or something to have it insured for $1,200.00 and how do I get $1,200.00? Do I go to the place that I used to ship the package?
#1 Yes you contact the place who shipped the package and or the company who actually shipped/delivered it if it's a different company. #2 It is NOT guaranteed that you will get the full amount. If that was the case people could simply ship an already damaged item via the mail, insure it and get it replaced 'claiming' it was damaged in the mail. For more expensive items it is not uncommon to have to prove the item was packaged properly, prove it was damaged in transit, and also many times they will also 'fix' and not fully pay out. Each incident and company however is different. Either way, the sooner you contact the shipper the better.
The guy just contacted me back cause I asked about more info, and he said the first time it came on it had a horizontal line going across the screen, and then the computer froze, so he restarted it and now nothing. It worked before I shipped it out so shipping or age is what caused the damage.
Alienware has the best customer service. I just contacted them, but I need the original owner to change his address and info to mine so I can get the laptop fixed. I contacted the original owner before I contacted Alienware, and he told me it was under warranty, which its only 1 year old!!! Alienware said they had a lot of problems with that laptop model. I had to do a lot of troubleshooting stuff to it cause I just got it back today. After the chat with Alienware and reseating the video cards it works, escept the 2 horizontal lines on the laptop. I did smell that something fried and I told them that, which it definately wasn't the video cards, cause I had them out before I sniffed, and the laptop smells fried from the front speaker to the back vents. Definately need a new motherboard, but alienware needed me to troubleshoot a little more just so they could tell it was the motherboard and not a graphics card or lcd.