I recently sold an e-book to this chick like three weeks ago, and today I got a charge back notice from paypal. This chick claims the purchase "was an unauthorized" transaction on her account. I can tell this chick is lying, she waits like three weeks, and I emailed her the e-book immediately after she paid, so she should have known a purchase is made. I understand that Paypal charge back can help when you've been scammed, but WTF, the seller can now be scammed by the buyer, all they have to do is say they didn't get the product, or someone may an unauthorized charge, then they can get their money back, and you get screwed. How do you get around this BS?
No way to get around it but send paypal an email with the copy of the email you sent the girl. Be sure to include the headers so they know the time and day you sent it. Good Luck
Only 1 way is to send as much proof as you can in favour to you which will prove that the buyer scammer you
Using paypal the advantage is always to the buyer. E-gold is an excellent payment processor for the seller since there are no chargebacks.
You need to record peoples IP numbers when they submit orders. This way, when they charge back you can tell paypal what IP made the order. If it matches their normal IP that they log into paypal with, then they're busted.
No way you can prove it unless you use the PayPal shopping cart for your site. They would have a clear idea about the sell if you used that.
So what you guys are saying is, someone here at DP could provide you a service, say building a site, and once you paid them for it, you can suddenly do a charge back saying "someone else" authorized the transaction, and you didn't? Let me ask you this question? They have put a hold on the money that she supposedly didn't authorize, but what happens if no money is available in the account? I hope this chick chokes to death while eating for trying to pull this one on me......she has used the product and is now trying to make like she didn't authorize the transaction.
if you use paypal as the automated paying processor, then paypal send the ebook when they have processed the payment, then they can not tell paypal they never got it, but it wouldnt be a problem resending it if that was the case. paypal would have a record of the full transaction with the ip# and if it was not an authorized payment, then i would say the buyer is responsible for being lax in protecting their account. having said that, i have never yet had a chargeback.
I've sold this book to quite a few people, and so far there have been no problems. The reason I'm suspicious is because of the amount of time it took this person to answer. Three weeks is enough time to finish reading an e-book, then turn around and say you didn't authorize the purchase. It would be one thing if she had filed a dispute within three days of the purchase. Then the situation would be understandable. But instead, she waits weeks to file a dispute, and that sounds mighty fish to me.
Is it even a DP member or outside of DP? I thought that, from the buyer's point of view, once Paypal heard you ever got something ie. via digital delivery, they don't wanna know.
if a seller says he didnt get the product u should provide the product details in the dispute area itself
I used to be part of any another forum. I sold a pretty popular e-book. The price that I sold it for was in the early hundred price. Well I sold well over 35 copies. I got a positive review from each and every buyer. And then by accident I get banned on the forum due to my stupidness, well guess what, 16/35 buyers decided to upon up a complain on paypal and get their money back. They knew that I am banned and I can't bring their user names out on the board. And guess each and every one of those 16 buyers got their full refund from paypal.