I have a client that is great most of the time, pays on time, is honest and all, but every once in a while, he gets really mad and starts swearing at me (over IM and email) - how do you handle clients like that? I have been serving him for over a year now and my accountant refuses to talk to him or work with him because he lost his temper with him last April (so I have to handle all finances with him directly) . I was not raised to be spoken to that way and I just really do not like it. It is just so unprofessional - and he blames me saying that I fall through on my commitments and stuff, when really he just really does not know what he is asking for half the time. I feel like I am in an abusive relationship! I enjoy his business though, wondering if anyone has clients like that and how they handle them ... Clients like him make me feel like having clients in general is not worth it - I can build my own sites and make the same amount of money through affiliate marketing, adsense, etc.
well for me if the client really pays very well then I'll just ignore the curses, it is much easier doing that online compared to having deal with them face to face.
I dun actually got abusive clients and i avoid to make some specially when it's long term deals and i seriosly just don't work with such people who think if they are paying then they are ruling all over us because we are also working in return... I am a very calm and straight forward client when i outsource and a very fair person when dealing with clients so naturally one should have no problem with me but if i am wrong then i must listen to the abusive language too but still i would hate to work with such clients who don't have FEELINGs Thanks PHYza
I've had a few abusive/irritating clients. I simply told them that I no longer wish to work with them, and precisely why. Life's too short to be nice to idiots. There are plenty of nice people out there to work with.
Money or business has never been and will never be an overriding factor for me. I will politely express my objections to such conversation at the first instance itself and if the client chooses to be persistent with it, I would bid good-bye... forever! I try to be nice with people... and expect the same, in return! Regards, RightMan
It's your choice. If it's worth the money, just let him continue. If not, threaten to close the chat and disconnect him as a customer if he continues.