This is really funny matter, hostrocket downtime now cross 20% time daily. It means, daily this hosting server down more than 5 hours! Isn't it funny hosting? I use hostrocket service last 1 years. Service is not so good any time. But, recently service quality is really poor. Downtime is 20+% daily!Some time, down time is more than that. Even,I recond, 30 hours downtime! I think, hostrocket price is world one of the cheapest, but, it is also number one hosting company for downtime as well. If you want,I can show proof.If you have any experience about hostrocket, please feel free to share with us.
you know there is a section for stuff like this?.. http://forums.digitalpoint.com/forumdisplay.php?f=124
HostRocket is a big company, if you email them I am sure they can do something for you i.e. request them to move your account to a more reliable server.
Hi bdprem.com, I was one of the customers in HostRocket, and I can vouch that they certainly went down hill for the past years. Service is not the same as before. I will give you a hint by checking on their forums, there are bots flooding in the forum, and there is no intention of clearance from the company. At the same time, I have heard a lot of affiliate commissions were not paid.
LOL!They are providing funny support. I open ticket daily. But, their server down after every 30 min!Today, their server is up for maximum 1 or 2 hours!
There must exist something that we can do, if hosting providers do not fulfill their 99.9% uptime guarantee. We must be compensated, otherwise what is the sense of this guarantee! I, however do not know about hostrocket, whether it gives that guarantee or not.
They give 99.95% uptime gurantee. Please InforevInfosys.com , Please check it everyday, you may understand, how much is the up time. Its down often 24 hours!
Many webhosts do not fulfil their 99.9% uptime guarantee, I am at least sure about 3 hosting websites, all the three which I have used till now!! Can not we complaint about them, anywhere? If they have no policy of what they will give if they fail to fulfil this uptime guarantee, I guess the guarantee has no value. Even the web hosting review websites are not genuine. 99% of them have never even used even one of the hosting sites, they are writing reviews about, they, In greed of affiliate commissions just copy the facts from the hosting sites themselves, or from other review sites.. They also delete the negative guest reviews submitted by actual users of those hosts, in order to stop falling sales of their beloved host sites or more precisely the affiliate commissions.
You've got it! It may have some value, but no real value. Many hosts provide a percentage refund based on downtime, but the monetory values of the refund is negligable, and the less you are paying the less the value is. For example, some offer 5% if uptime is between 99.5% and 99.9%, with the percentage refund increasing for poorer uptimes. However, the uptime is usually based on network uptime not server uptime, so it is mostly meaningless since 1. Networks are much more reliable than servers 2. How do you know the network was down? Are you monitoring it or the server/site? However, you need to weigh the price you are paying against what would be considered reasonable compensation. If you pay the company $6.99 per month, is it reasonable that they should be responsible for compensation to you greater than this amount? Fact is, it isn't reasonable so you won't get any more than the monthly cost back (at best), and are more likely, in even the best circumstances, to get back a proportion of what you paid that is equivalent to the monthly site uptime. So, even if the site is down 50% of the time, you will reasonably only get back a max of 50% of what you paid, and who is going to court to sue someone for $3.50? You need to consider what your site is worth to you. If it's earning you $10K per month, then running it on a $10 shared hosting plan is madness. I'm not saying it wont run, and it may run for months without issue, but if anything goes wrong you're risking your $10K to get back maybe $1 in compensation. The simple fact is, is your site is important to you, or makes you reasonable money, you should consider paying a percentage of the monthly income on keeping the site online, and you should be selecting your hosting on the basis of the custom services that you need, not what is generally available from the hosting company. If a someone approaches us and say "we need guaranteed 99.95% website uptime - no ifs or buts - absolutely guaranteed with high-percentage refunds if not reached", they aren't going to get much change out of $10,000 per month for moderate hardware, management, and set up. That's the reality of absolutely guaranteeing that level of uptime.