They been down a few days and if you look on a few forums they been told they in debt upto there eyes of 17-20k in debt so the servers they had not paid have been suspended and they wanted 60% increase from everyone to keep there servers or hosting which everyone was going to leave anyway there support was rubbish and there servers was shit anyway they said they had to increase the price due to the servers they was renting had gone up in price which was bull so dont get your hopes up getting your service back or hostrail returning
Check on their Facebook. It seems all database is back with zero alive. I gone from it just several days before they gone. So lucky.