Hello, 2 weeks ago I put a site on the server of a large hosting company. Yesterday they deleted the site, account and refunded my money without any notice up front. My site was hacked by another site unfortunately.... In their email they say I can get my files back if I react within 10 days. However, I talked to them and they tell me they are NOT going to give my files back. They don't want me to bring the infected files to another hosting company. They don't even give me the change to clean the files. This doesn't sound legally correct. Can someone advise me? Thank you in advance! Regards, Thomas
Review your hosting agreement. Usually backups are your responsibility, not theirs. It's not going to be worth taking legal action even if you are in the right. You would incur large legal expenses to recover files that probably aren't worth thousands or tens of thousands of dollars. I would try to work with them, not threaten them - they are probably legally protected and know it. You should always keep backups of any files you host.
Look at TOS but usually and general WEBMASTER are responsible about backup Backup is extra service and charged separate
Hello, Thank you for all the advises, I am already working with them etc. Haven't threaten them......... It is a forum site by the way and the name of the hosting company I will reveal later.... Regards, Thomas
Try to resolve with the company first and avoid adding the name here until then as DP is a Google freak robot place.
Learn from this. In future always backup your site. It's your responsibility to back up your files (in most cases anyway), and it's just good practice not to rely on someone else to look after your stuff. I trust no one Sounds like you're working with the company and they're being helpful, which is great. Good luck!