I contacted live chat several hours ago when I was not able to reach any of my domains with them while other sites work fine. I told the tech that I'd done done a tracert to look for any hangups, rebooted my router and modem, and even tried accessing the site from other computers in my house.So the tech responds with, "I can reach it just fine" and told me to clear my browser cache and cookies. Getting a canned response like that just shows that the tech wasn't actually paying attention to what I wrote. I disconnected from chat and tried to troubleshoot around my side some more when I discovered that I can access all my sites through proxies! What on earth does this mean? It seems like it's blocking my IP from connecting, because all they do it timeout. So after a bit the new lady reaches the conclusion that "It seems like something like a firewall or something.." Ok. so any ideas? They officially concluded it was my isp. (what randomly blocking me from ONE site?)
I agree! sometimes this problem arises due to our ISPs. I am using Airtel BB and faced the same issue many times... now a days its quite ok..
In hostgators control panel, there is a "IP Deny Manager" - are you sure nothing is listed in there? Do you have a dynamic IP address? If you have a DSL connection, have you tried unplugging it and turning it back on to obtain a new IP?
Nah, It's cable and comcast puts out minimum two week leases around here. Power cycling the modem gives me the same ip. As for the deny ip in the cpanel, I didnt' know that existed, but I was wondering if something like that existed. I think I'm going to open a ticket this time.
So far HG support is quite ok ... give a try with creating a ticket and please do let us know what reply you get..
Wait 24 hours... it should be fine then. It always happens to me when I first put up hosting on a website.
It seems not the new hosting package... It happens suddenly i believe.. Anyway the Ticket will normally take 5 to 6 hours and less than that with HG Support.
That's caused by a cached DNS (or the DNS hasn't fully propagated). If you have xp, at the c: prompt enter in: ipconfig /flushdns hit enter. That will usually solve the problem.
I've had these sites up and working on them for exactly a week now. This just randomly happened today. So get this: With a direct connection from a laptop to the MODEM, I can access everything normally. But when my dd-wrt router is connected, it times out on my site. So after messing with the settings for about a half hour, I pulled every other computer off the network, exported a settings file and restored the factory defaults. (I know, burn the feild to find a mouse huh?) Guess what? No change. Why would my router, which was working just fine a couple days ago decided to randomly block every single site I have with hostgator? I'm almost 100% sure this is something that has changed on their side, where they don't like my router anymore, but I have no idea what it could be.
Are you talking about a dial up modem? That would use a different IP address, so that would explain why you are able to connect. You are hooking up your router when it is connected only via a dialup modem and disconnected from the cable connection? If you are talking about a cable modem and the same IP address, it would have to be something on your side because they can only block based on IP's.
Its your ISP there serves aint so good at propegating new domains/ips over the internet, just hang in there
No. The cable connection (i assum you mean coax) must go to the modem in order to transmit internet. Laptop>router>modem>cable>pole = only being able to connect through proxy Laptop>modem>cable>pole = no problem connecting Also the modem doesn't use a different wan ip address whenever the router is connected. It's always whatever comcast has set my lease to at the moment. Granted, my computer itself will have an ip assigned in the subnet, but I'm not even sure that anyone can see that ip because the modem has it's own internal ip given by the router. (taken from the pool that would normally be given if the modem wasn't there.) I've been up for like 22 hours now so someone correct me if I'm spouting fuzzy logic, lol. I'm sure this is not the cause because going directly to the ip or ip/cpanel of my site doesn't work either. As I said, I registered a week ago. It's propagated since then. Nslookup www.willpower101.com and you'll get an ip. Just for giggles, I can manually change my dns servers to verizon's bad@ss 4.2.2.1-3 to eliminate slow prorogation as a potential cause. Same difference. Thanks for the input though. Driving me nuts. Never had such a strange thing happen.
Ah ha! Ticket system prevails! They said my ip got logged up in their firewall for some reason. Fixed now
me too, although I'm worried about getting shutdown for server load if I'm dug. (but I guess that's a whole other thread...)