Well, when they helped me to move an entire Wordpress blog to a new account at 2AM, including helping me with new scripting to make it work, I was impressed. Every time I have needed help, they have always taken care of me and quickly. I have used others, that were.....let's just say....not in that league
Wow my experience was very different than yours. When I used them I had continual problems of downtime. My email never worked properly. I had problems with MySQL databases crashing. Plus several other problems. I am glad you you like them. I did not have a good experience with Bluehost. To each their own I guess.