Hostgator problems?

Discussion in 'Site & Server Administration' started by pixeladd, May 30, 2008.

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  1. #1
    anyone else have problems with hostgator
    only joined few days ago after good reports

    just terrible un-knowledgeable live support

    very complex way of doing things
    i didnt realise then the domain i used to setup my account would be the only way i could add other domains by using its cpanel

    so had to go to reseller and they made a right mess of some of my sites

    going to give it another week i think
     
    pixeladd, May 30, 2008 IP
  2. TTS

    TTS Peon

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    #2
    I lasted less than a week with them. Lousy service and horrible support
     
    TTS, May 30, 2008 IP
  3. boxer126

    boxer126 Well-Known Member

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    #3
    I've had great support with their dedicated server. Are you on shared or dedicated?

    -boxer126
     
    boxer126, May 30, 2008 IP
  4. AndrewJ

    AndrewJ Peon

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    #4
    That's weird - I know many happy HostGator users. Sorry to hear you're having a rough time with them.


    Andrew
     
    AndrewJ, May 30, 2008 IP
  5. mellow-h

    mellow-h Peon

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    #5
    You can't really expect Level 3 support from Live Desk. On live desk, most of the providers only provide Level 1 support. Tickets are the only way to solve critical issues specifically. Hostgator is popular because of their uptime, network quality and server performance. People first like to see those at a cheaper rate ;) Others are important to very few people, though the support isn't that bad from HG ;)
     
    mellow-h, May 30, 2008 IP