I found the ticket where we told you what the problem was. Your account had 65 simultaneous apache connections running: Here's a few [root@gator303 ~/bin]# ps aux | grep modelemp modelemp 22354 1.7 0.3 26140 15548 ? SN 11:51 0:00 /usr/bin/php index.php modelemp 13815 3.5 0.0 0 0 ? ZN 11:51 0:00 modelemp 29403 2.1 0.3 26124 15540 ? RN 11:51 0:00 /usr/bin/php index.php modelemp 19242 2.0 0.3 26124 15540 ? SN 11:51 0:00 /usr/bin/php index.php modelemp 27824 3.6 0.0 0 0 ? ZN 11:51 0:00 [php] modelemp 6704 3.6 0.3 26740 16232 ? RN 11:51 0:00 /usr/bin/php index.php modelemp 18300 3.2 0.3 25984 15380 ? RN 11:51 0:00 /usr/bin/php index.php modelemp 8097 2.8 0.3 25608 14868 ? RN 11:51 0:00 /usr/bin/php index.php modelemp 1177 2.2 0.2 23020 12316 ? RN 11:51 0:00 /usr/bin/php index.php modelemp 16067 1.5 0.1 18236 7284 ? RN 11:51 0:00 /usr/bin/php index.php modelemp 4633 1.5 0.1 18336 7536 ? RN 11:51 0:00 /usr/bin/php index.php modelemp 134 1.0 0.1 17340 5824 ? RN 11:51 0:00 /usr/bin/php index.php modelemp 20208 3.3 0.2 21392 10592 ? RN 11:51 0:00 /usr/bin/php index.php modelemp 31726 3.0 0.2 21104 10264 ? RN 11:51 0:00 /usr/bin/php index.php modelemp 15878 1.6 0.1 17760 6480 ? RN 11:51 0:00 /usr/bin/php index.php modelemp 25184 0.0 0.1 17340 5912 ? RN 11:52 0:00 /usr/bin/php index.php The server was crashing from the amount incoming apache connections you had going. This caused the server load to go over 50 once we suspended your account the load dropped to it's average of 1-2. PHP:
Thats the great thing about Hostgator , they will try avoid any server disruption. It is all on the TOS , its not hidden.
Firstly no , I own my own servers in Kent United Kindom and offer Web Hosting Services my self. I know things happen sometimes and support isn't perfect with any company , im not trying to back up Hostgator . Its just not as easy as you think.
You were running a proxy on their servers weren't you? Either that or you had multiple websites hitting this site for data like an ad server or something. Either way, that's more of a dedicated server thing that you need.
A good quality VPS or dedicated server is the only way to go. I have had no end of problems with shared hosting lately. It's not worth the trouble anymore. Shared hosting is fine for small low traffic sites but if you want to do anything interesting stop cheaping out and by something appropriate for the job.
I host with Hostgator and the support has always been very good. I've never had to phone them or anything so all support has been through their ticketing system. I have a dedicated server for my site and - touch wood - it's never been down for more than a few minutes... the db server had a problem for a few hours once I think but once I'd raised a case they got it sorted... I do think that there are cheaper hosting packages available tho...