Hi, Can you please help me with advice on a reliable helpdesk solution. Maybe a free edition? Thank you, Alex
Take a look at troubleticketexpress.com But it depends what features exactly are required for Your business.
I tried with supportaxis.net which is free for limited users and departments, no need to install or host just create an account and start using it , no bugs, dedicated support for any issues with software. Worth trying it. If you want paid version Kayako and Ubersmith will be the best ticketing systems in my list