Actually it has been for the past week. It started with them lagging with emails and not answering simple questions concerning why my site is offline, then last week their site is offline period. A few months ago when I first signed up with them I enjoyed the freedom of running a virtual server with dedicated resources, now these assholes pretty much destroyed everything by wiping EVERYTHING away from my site with NO heads up whatsoever. I have some backups & everything so nothing is completely gone, but these assholes pretty much screwed me over enough to where I'm pretty much just gonna have to rethink things through. Now I'm gonna have to tell my bank to chargeback since these idiots also have the nerve to automatically bill me as if everything is all good... MY SITE IS OFFLINE, NO YOU WON'T HAVE YOUR 25 DOLLARS, I NEED THAT TO GET A SITE BACK UP!!! GET YOUR HANDS OUT MY POCKET!! *sigh* So yea, fuck xelhosting... would say stay clear of their shady ways but seeing how they're not even online anymore to scam anymore people then whatever -_-)p
Sounds like they were another company probably offering massive amounts of resources for unreasonable costs. Sorry to hear about your misfortune.
I feel for you. Better backup fast & move to another provider ASAP. btw, what is your budget & requirement?
Your host might have someone abusing the server, they just need to find that account and terminate it. In the mean time try to look for another host.
Hey! I have the same problem. My connection died a day ago at midnight. Because I was sick I thought it was the time where they said they were going to be changing colo locations per their email saying "We are in the process of moving to a new data center. Our VPS host servers will be moved into new data center starting 1/25/2009." I've been a happy customer for three years. The main problem seems to be can't contact the vm on the IP, in the CP it said the server was running fine. Pretty sad when we have have to trawl over the internet to support each other!